Organizational Behavior Terminology and Concepts Paper

Organizational Behavior Terminology and Concepts Paper The following essay will be described the organizational behavior terminology and concepts applied in the organization. The following topics will be presented: Organization culture as internal and external environment of control. Diversity as of individual differences based on gender, race and ethnicity, age, disabilities, and sexual orientation. As the last subject communication as the human skill that helps the organization to work well with other people, and resolves conflict. The point of view for experiences in my organization will be included in this paper and conclusion. Organization Culture The organizational culture is described as the internal environment of an†¦show more content†¦This promotes a win-win situation with employees and employers. Diversity With the internal environments of each organization, the workforce diversity refers to the presence of individual differences based on gender, ethnicity, race, disabilities, and sexual orientation. As the term multiculturalism means pluralism, and promotes the diversity of each individual difference Robbins, S. Judge, T. (2009). The demographic trends in my workforce (Real Estate) has a great diversity because women are working equals to the men, the increment of the Hispanics, African-Americans, and Asians have increased. The most important part to guarantee that the diversity will be fully valued and respected in the sense of multiculturalism is if embraces inclusivity. This term refers to the degree to which the culture respects and values diversity and is open to anyone who can perform a job, regardless of their diversity attributes Robbins, S. Judge, T. (2009). Communication The term communication refers to the ability to work well with talk with other people. The communication as a human skill has the ability to work with other people and provide leadership. These efforts of spirit trust, enthusiasm, and involvement in interpersonal relationships. A good communications skills ha a better degree of self-awareness this works to as understanding of feelings of others. In my organization the people with this type of communication skills are ableShow MoreRelatedOrganizational Behavior Essay1086 Words   |  5 Pagesdefines organizational behavior. Organizational behavior can help organizations expand, communicate, learn, and develop for better performance in the competitive, vibrant, and ever changing economy we all live in. It is important for organizations to learn the different behaviors, cultures, diversity, communications, effectiveness, and the learning styles that make up the organization and its environment. This paper will define and explain the t erminology and concepts of organization behavior throughRead More Organizational Behavior and Terminology Paper837 Words   |  4 Pages Organizational Behavior Terminology and Concepts Paper June 17, 2005 One major corporation that is affected by organizational behavior is the west coast based 24 Hour Fitness, Inc. The company operates and owns more than 300 fitness centers that offer aerobic, cardiovascular, and weight lifting activities to the company’s more than 2.7 million members. Some locations offer even more amenities than those listed. The fitness centers are located in 16 statesRead MoreI Am Working On As A Healthcare Administrator Essay1315 Words   |  6 PagesThis paper is that you are about to read is about the profession that I am working on as a Healthcare administrator. I have always wanted to work on the other side of healthcare helping people, so hopefully this will help me gain the skills that I will need to step into my new career field. Language and Behaviors â€Å"If a healthcare professional are able to send and receive data in understandable and usable manner, both the sender and the receiver must have common clinical terminologies for describingRead MoreBackground Of Leadership And Mentoring Essay1475 Words   |  6 Pagesand of a particular business or company for that mater, will always view leadership as the key driver for organizational success. In this regard, leadership within business is not only connected to good organizational behavior, but also the organization’s profitability. Therefore, the absence of leadership in organizations can provide adverse effects in regards to organizational culture, behavior and operations. According to Mills (2005), effective leadership is more or less significantly related toRead MoreCustomer Relationship Management Is A Top Priority For Any Organization Essay1020 Words   |  5 Pagescustomer satisfaction by offering excellent service quality. 1.1 Problem Statement: To measure the success of CRM of any organization, different mediating role play an important role. Organizational Commitment, Knowledge Management is a mediator of CRM success but if we enlarge the knowledge management terminology into customer centric and organization centric may be we found different impact at the end. Service quality is also increases if we attain CRM successfully; ultimately we create our organizationRead MoreThe Field Of Organizational Development1564 Words   |  7 PagesThe field of organizational development (OD) has a rich history of research and practice that is driven by a variety of business needs such as change management, leadership development, internal communications and business process re-engineering. OD has been, and arguably still is, the major approach to organizational change across the Western world, and is globally increasing. However, the ambiguity of the OD discipline is challenged with a posture to curve a standard definition. Richard BeckhardRead MorePatterns in Strategy Formation1504 Words   |  7 Pages A critical summary of the article â€Å"Patterns in strategy formation† written by Henry Mintzberg, published in Journal Management Science Vol. 24, No. 9, (1978) A short overview The paper,†Patterns in strategy formation†, outlines a new kind of description to the much misunderstood process of strategy formation in organizations. After giving a short summary of the theme, the author, Henry Mintzberg, describes the term â€Å"strategy† and shows how the definition leads to the choice of a research methodologyRead MoreQuestions On Epidemiology And Biostatistics846 Words   |  4 Pages of Health Education Programs, Health Service Systems, Disease Prevention and Control, Research Methods, Health Psychology and Human Behavior, Epidemiology, Ethnicity Culture Health, Environmental Health GPA: 3.7 out 4.0 Community College of Philadelphia Read MoreJapan, South Korean, And America Management Practices1194 Words   |  5 Pagesbusiness terms in America. Nonetheless, we don’t have much knowledge about international business terms. International business terms such as â€Å"wa†, â€Å"quanxi†, and â€Å" inhwa†, which are essential management terms in Japan, China, and South Korea. In this paper I will be analyzing my findings on the words culture, management terms, business culture, â€Å"wa†, â€Å"quanxi†, â€Å"inhwa†, what would be similar terms to describe American management practices, and if these terms sufficiently capture American management practicesRead MoreUnderstanding The Words Culture, Management Terms, And Business Culture1192 Words   |  5 Pageswe don’t have much knowledge about these terms definitions. On the other hand, some of us are not familiar with terms such as â€Å"wa†, â€Å"quanxi†, and â€Å" inhwa†, Which these terms are essential management terms in Japan, China, and South Korea. In this paper I will be analyzing my findings on the words culture, management terms, business culture, â€Å"wa†, â€Å"quanxi†, â€Å"inhwa†, what would be similar terms to describe American management practices, and if these terms sufficiently capture American management practices

Social Networking Industry Analysis - 7337 Words

1. Introduction 1.1 Background Ever since the so-called â€Å"eve† networks of Internet founded in 1969 (http://www.livinginternet.com accessed on 11.05.10), till now in the 21th century, the new era of Internet surfing, people‟s life has become not only material but cyber. The social networking sites, as a new online practice since late 1990s, has gained noticeable popularity among Netizens. The social networking sites have been penetrating into people‟s daily life. Create a profile on a social networking site, make friends, and tell the others what you are doing at the moment, all these have become a new lifestyle of people today, especially young people. Moreover, it has become a new multimedia platform for users sharing their own lives with†¦show more content†¦It provides similar function of profile creation and information sharing. As the application is associated with the user‟s Windows Live ID, it may owe its popularity to the widely used Win dows Live Messenger programme. MySpace.com MySpace is the earliest developed social networking site among the four. The brand has once been one of the most popular sites of this kind. However, its former popularity has been overtaken by Facebook in 2008 (http://en.wikipedia.org accessed on 20.4.10). 3. Industry Remote Environment Analysis Finlay (2000) sees the â€Å"remote environment† as crucial to business that it is â€Å"a model of those elements in the environment† that may affect the business‟s decision making but it is beyond the influence of the business. Those different elements‟ effects on different industry may also vary according to the nature of the individual industry. 3 As the industry has no control power of the remote forces, the analysis of those elements become of notable value for either existing players in the arena wishing to remain its domain or new entrants planning to overtake the crown. The social networking sites as a newborn industry is more limited by the remote environment. The evolution and expansion of the industry is also a process of adaptation and trial. The following section will explore the remote environment of social networking sites using a PEST analysis. 3.1 Political/legal 3.1.1 Privacy Ever since the invention ofShow MoreRelatedImpact of External Macro Level Factors on Social Networking Industry1005 Words   |  4 Pages Juvenile House, 12 Independent Street, Adelaide Telephone: (07) 239-78-577 Facsimile: 323-7895 Date of Memo: 11th September 2012 To: The Manager, John Atkins From: Rudolf Kevin Subject: Impact of External Macro level Factors on Social Networking Industry Macro Level Environment Factors Macro environment factors are uncontrollable external forces that affect the normal operation of a business. These external and uncontrollable factors influence organizations decision making as well asRead MoreKroger Vs. Publix Swot Analysis1529 Words   |  7 Pagesvs. Publix Analysis General Overview: Kroger and Publix Supermarkets are both dominating competitors in the grocery store market. Providing customers with low prices, unbeatable deals and a unique quality of products is what both companies strive for. The purpose of this report is to present our analysis of two competing companies within the same industry. Through research we have explored, analyzed and applied our learnings of information systems through comparing the websites, social media usageRead MoreSocial Networking: Does It Do More Good to Us Than Bad1063 Words   |  5 PagesSocial Networking: Does it do More Good to Us than Bad? Social Networking, a word so common among youngsters in the present has somewhat taken over their world. It has become so popular among the hip and young society of today, that it has become almost a way of life for them. Walk into any college computer lab in the US and you’re bound to see dozens of students logged onto a social network (SN). In the last few years with faster internet connections coming into service, the use of social networksRead MoreAnalysis Of Instagram s Business Model1285 Words   |  6 PagesSituational Analysis: There are various factors that must be considered when analyzing Instagram’s business model and these must be discussed while outlining viable strategies External Industry Analysis: Doing an external analysis on the social media industry can give us some insights about the the level of competition within the industry. Porter’s five forces analysis is a framework that analyzes that focuses on industrial organization economics in order to derive five forces that determine theRead MoreFacebook s Impact On Social Networking1309 Words   |  6 Pages The social networking website was originally created for Harvard University only students but was later released to all Colleges and schools allowing the website to spread. Yahoo Finance states,†Facebook allows users to share information, post photos and videos, play games, and otherwise connect with one another through online profiles†. (https://biz.yahoo.com/ic/148/148344.html). Facebook competes in the Social Networking industry and is considered number one compared to all other social networkingRead MoreEssay about Facebook Porters Five1046 Words   |  5 PagesPorter’s five forces analysi s has become a pervasively adopted framework for industry analysis, which can be used to examine the competitive intensity and attractiveness of a market or a company. The social networking companies gradually come into the spotlight of the business world in recent years, which was especially featured by the significant event of Facebook’s IPO on May 18, 2012. In such circumstances, it will be extremely interesting to apply the five forces analysis to gauge this giant andRead MoreAs The World Is Growing, The Social Media Network Is Growing1721 Words   |  7 Pagesworld is growing, the social media network is growing vastly and rapidly as well. We have various social media sites present in the world among which some of the widely used are Facebook, Instagram, YouTube and Twitter. Similarly, if we investigate, there would more other social media sites that the people have been using in their daily life. Social networking sites which are part of social media are playing a very vital role for the companies and their growth. Social networking sites are helping theRead MoreEvolving Future of Human Resource Management Essay953 Words   |  4 Pagesï » ¿ Evolving future of human resource practice Research Analysis Paper As newer generations begin to fill management roles at companies, evolving HR practices are positioning HR professionals on the pulse of industry trends–helping them to focus on the idea that employee performance is part of an ongoing evaluation. This evaluation, many experts argue, should be focused on the future and on inspiring people towards demonstrating new ways of attaining goals set by the company. HR consultantsRead MoreFacebook vs Twitter886 Words   |  4 PagesTwitter: The Coming Facebook-Twitter Collision Unit 3 Facebook vs. Twitter: The Coming Facebook-Twitter Collision Case Study Analysis Kaplan University School of Business and Management MT460 Management Policy and Strategy November 11, 2011 Introduction Over the past several years social networking has basically gone viral and there are many social networking sites available to the public including Facebook, MySpace, Twitter and LinkedIn. Facebook has been threatened by both MySpaceRead MoreThe Impact Of Privacy On Usage Trends For Social Networking Sites1209 Words   |  5 PagesThe rise of social media networks and web applications has amounted to a large amount of multimedia data being produced and communicated across the world. Although user awareness for risks associated with using these websites and applications is at an abysmally low levels as measured by an independent survey. The risks and challenges such as identity theft and disclosure of sensitive information should be properly addressed towards customers to avoid any potential loss of their private and personal

Essay on Autism Spectrum Disorder and Interpersonal...

For many of us while growing up school was a place to grow, to play, and to learn with those around us. When we were younger we spent time playing with all the different toys and spending time with our friends. As we grew older, we spent even more time expanding our social skills and finding ways to learn about ourselves through others. However, for the nearly one in every one hundred and fifty children (Mazurik-Charles, 2010) this is more easily said than done. Children with autism have difficulty reading social cues, initiating, sustaining, or terminating a conversation appropriately with peers (Boutot, 2007). Children with autism lack proper communication skills and other alternative devices and also may have limited activities or other†¦show more content†¦This may put pressure on a teacher to make sure he or she is doing their job properly in order to make sure that child is engaging and interacting with his or her peers while also introducing them to new objects or act ivities that the child with Autism may not be interested in partaking in at first. Social influence does not simply occur around objects, but through them (Williams, Costall Reddy. 1999). People play a huge role in helping shape how the child understands the proper use of things. So, a good way to begin interaction lightly and in a way that will not be overwhelming to a child with ASD is to slowly begin incorporating group games or other activities that the teacher knows the child would enjoy. It could be something as simple as coloring a sheet together in a group. This activity gives the child a chance to do their own thing while also at the same time start engaging with those around them. The ASD child may look over at the way one of their peers is coloring and decide they want their picture to look like that, therefore they are learning how to do something from another, same-aged, typical child. This may not work for all children who have ASD, but it is important that the teache r is able to accommodate to the needs of the child since they have been placed in their classroom after much studying and strategic placement methods. Boutot’s (2010) article tells us that whenShow MoreRelatedAutism Spectrum Disorder ( Asd )1535 Words   |  7 PagesHow Autism Influences the Interactions with Others There is a little boy that gets up every morning and goes to school. He goes home to his parents after school each day. He eats, sleeps, and plays just like any other child. There is one difference. He sees the world in a unique way than most other children not affected by Autism Spectrum Disorder. The boy’s life and actions are a bit different and can be challenging for him. He needs understanding parents, family members, and teachers. Autism SpectrumRead MoreAutism Spectrum Disorder And Developmental Psychology Essay1536 Words   |  7 PagesAutism Spectrum Disorder and Developmental Psychology Developmental psychology is a scientific approach that focuses on the ways in which individuals change and evolve across their lifespan, beginning with birth and ending in death. This specific study of the mind and behavior tends to concentrate on the time period from birth to adolescence because this is when the majority of development occurs. This branch of psychology revolves around various types of changes, including behavioral, culturalRead MoreFactors That Influence The Social Development From Early Childhood Adulthood1214 Words   |  5 Pagesfeature of autism spectrum disorders demonstrates a significant impairment in social interaction and communication (Volkmar Wiesner, 2009). One could make assumptions that due to the lack of social engagement and communication with others that a person diagnosed with autism does not want friends. With the prevalence of ASD continuing to increase, it is important accurate information is provided to others as it will discredit the many common misconceptions people have about this disorder. In orderRead MoreViolent Video Games And Violence1533 Words   |  7 Pagesnarcissistic personality traits are positively correlated with online gaming addiction, and self-control and interpersonal interaction are negatively correlated to online gaming addiction (Kim et. al, 2007). These variables were of interest because individuals with these characteristics are a part of high risk groups that are more susceptible to addiction of online gaming. In order to determine the relationships between online game addiction and these characteristics, data was collected through questionnairesRead MoreAutism And The Development Of The Mind1305 Words   |  6 PagesAutism and the Development of the Mind Phenomenon/Issue Autism is a neurodevelopment disorder characterized by inabilities to understand social skills, communication difficulties, self-stimulatory behaviors and other variations in strengths and weaknesses (Scheeren et al., 2013). Children with autism are more inclined to lack emotional regulation, resorting to limited social understanding (Joseph et al., 2004). This restricts their ability to impute beliefs of others and themselves. Theory of mindRead MoreAutism : What Causes Autism? Essay1112 Words   |  5 Pages What is Autism? How is Autism classified? What causes Autism? Why do Autism happen? There are some many questions about Autism, and what it is. Many of those questions are still unknown. Everyday researchers are exploring reasons for these questions. However, Autism was introduced in the 1940s autism was first described in the 1940s. Leo Kanner in the United States and Hans Asperger in Austria independently published papers describing children with severe social and communicative impairments. BothRead MoreAutism And Autism Spectrum Disorder1267 Words   |  6 Pages and the way he interacted with others, spoke to me on a profound level. I know autism when I see it. For those not familiar with autism, Autism Speaks, the world’s leading autism science and advocacy organization, defines autism and autism spectrum disorder (ASD), as both general terms for a group of complex disorders of brain development. These disorders are characterized, in varying degrees (hence, a â€Å"Spectrum† that includes both low- and high-functioning individuals), by difficulties in socialRead MoreBenefits Of Music Therapy On Children Essay1651 Words   |  7 Pageschildren Benefits of Music Therapy in Autistic children Literature Review Zuleima Haskins â€Æ' Introduction Autism Spectrum Disorder (ASD) is a group of conditions of the brain development. (Vries, 2015). The main characteristic of individuals with Autism Spectrum Disorder (ASD), is that they have difficulties to adapt and interact with other people. Also, individuals with Autism have problems with their development of verbal and nonverbal communication. They show a repetitive behavior thatRead MoreHow A 2d Framework Of Mind Perception899 Words   |  4 Pagesg. capacity for conscious control) and experience (e.g. capacity for feelings), with three subclinical syndromes: autism-spectrum disorder, schizotypy, and psychopathy. By reviewing current literatures, a distinct profile of under- and overperception of agency and/or experience was speculated for each syndrome. Specifically, Gray et al. hypothesized that people high in autism spectrum would be characterized by underperception of agency in adult human, people high in schizotypy would overperceive mindRead MoreCan Inducing Neurogenesis Be A Future Treatment For Autism?1436 Words   |  6 Pagestreatment for autism, psychopathy and other disorders linked to functional deficiencies of the amygdala? It has been demonstrated by research that some neurogenesis occurs in the hippocampus and amygdala, which work together to impact memories, emotions and learning, and they are considered responsible for social intelligence. Clinical psychopaths have been shown to have reduced activity in the amygdala when given certain stimuli. Some research suggests that persons with autism also experience

Educating For Citizenship And Democracy - 2593 Words

Educating for citizenship and democracy In general, education has two purpose, one is for individual development, another is for social and nation needs. Development of individuals through education is well known, such as getting a high-paid job, being more intelligent, having a more successful life. But individual and social aims of education are complementary to one another. However, I believe educating for citizenship and democracy is one of the most important aims because education is not only about learning, but also how to use the knowledge, skills and values to actively participate in community and social development, to make our world a better place. Citizenship education is about enabling people to have a†¦show more content†¦Developing citizenship not only involves general knowledge studying such as reading and writing, but also requires the development of citizens capable of engaging in critical thinking, problem solving, knowing their rights and responsibilities , components of laws and institutions, etc. They need the necessary skills and knowledge to be able to plan and make the change, and education is the best and most efficient way to provide the knowledge, behaviours and skills for individuals. Education produce ideal citizens for the country, and make the country have competitive advantage as the same time that citizens living high quality lives. It is in my opinion that educating citizens is a win-win strategy for both individuals and the country, because on one hand it could bring individuals financial benefits, and on another hand it could develop those individuals to be great citizens. Since education is important to a nation, aims of education must be consistent with national goals and values. â€Å"Education itself does not have aims, it is parents, teachers, and society that hold aims for it† (Barantovich et al., 2004). This is how the nation is making sure education is working for them, by setting them. Though it may have its downsides when considering citizenship education as the aim. People in power make decisions and hand them down to

Process Improvement Strategically Important

Question: Discuss about the Process Improvement Strategically Important. Answer: Introduction With the change in market environment, managing operations has changed tremendously in both manufacturing and service organisations. After the economic downturn suffered by major economies of the world, the focus of business organisations have expanded from research, development and product development to their operations and process. To lure customers, organisations are not only focusing towards their unique market offerings, but also towards their operations and processes as a source of competitive advantage and give their customers the benefit of reduced costs (Power, 2010). Price wars are now common among organisations belonging to similar industry. Hence, operations and process management has gained strategic importance for managers in current business scenario. Amazon.com, Inc. founded in 1994 as Earths biggest bookstore has expanded to become Earths biggest everything store. With the annual revenue of $136 billion, the company is focusing on expanding its product, services and market reach with the help of its low-cost and high convenience logistics operations (Morning Star, 2017). The company offers an online purchasing platform for books, movies, home furnishings, apparels and other innumerable products on a global scale. It operates through International, North America, and Amazon Web Services (AWS) segments. In addition to providing a platform to manufacturers to sell their products, it also manufactures and sells electronic items (Vault, 2017). Strategic Role of Operations Management Operations management entrails managing activities aimed towards production and delivery of products and services to the organisations end consumers. It comprises of all those activities required to fulfil customer requirements right from sourcing the raw material or other products from suppliers to transporting the finished goods to the customers. While operations management is responsible to ensure that the support activities are carried out in a manner that they help in smooth functioning of organisation, it works in harmony with the other two core organisational functions viz. marketing and finance, for achievement of broader organisational needs (Slack et al., 2013). However, with advancement in technology, decentralization of operations, globalisation of markets and increased consciousness among organisations towards environmental issues, organisations are refining and redefining their production and quality strategies thereby brining operations management at the forefront (Gunasekaran and Ngai, 2012). The changing business environment like increase in cost-based competition, large number of choices, high quality expectations, ethical sensitivity, etc. is shaping new operational goals for organisations. As such, organisations are prompting operational responses to these changes through globalisation of their operations networks, supply chain management, adopting lean process designs and integrating information-based technologies in their operations (Slack et al., 2013). This has positioned operations and process management as an area of strategic importance for organisations to gain competitive edge. As a result, organisations are adopting techn iques like supply chain management, total quality management and others to successfully link their internal functions with operations of external suppliers and supply chain members so as to enhance their product and service quality along with business performance (Agus and Hajinoor, 2012). While operations and process management has gained strategic importance from the organisation perspective through use of different process frameworks that support cost minimization and resource optimization, it is also gaining similar importance from customer perspective. Operations are now supplemented with emotional intelligent and algorithms in the form of emotional process mapping, journey mapping and experience maps that allow organisations to carve customized experience for its users (Edelman and Singer, 2015). This furthers helps organisation to become customer centric thereby leading to high customer engagement, good experience and enhanced loyalty. Operations management at Amazon.com B2C online retail store and creating a value proposition that leads to unmatchable customer experience lies at the heart of Amazon.com. As such, the company has leveraged Toyotas lean management principles, Six sigma, robotics, data analytics combined with customer insights in its operations, to deliver unprecedented online shopping experience to its customers (Wohlsen, 2014). As an online retailer, the basic activities at Amazon include stocking the items at Amazons massive warehouses known as fulfilment centers. Once an order is received, the product is located, packed and transported for delivery. However, Amazon has combined technology and principle of operations management to do this task in a manner that not only ensure minimum error but also reduced lead time. The company uses scanners and trackers to track the product location in warehouse, computer programmes are used to generate shortest route to pick the product at minimum possible time. Conveyor belts are used to move ite ms across the floor, computer-aided packing area determines optimal box size, packaging material and tape to be used to pack the products. The boxes are again packed in a manner to maximize the space used inside the cargo area. Thus, the use of technology has helped Amazon to reduce the cycle time to 15 minutes (Bixby, 2015). Amazon has adopted both the principles of lean management and six-sigma to generate customer value and provide satisfactory experience to its customers. Lean management may be defined as an approach that maximizes customer value through minimizing waste. It shifts the focus of management to optimize the flow of products or services throughout the value stream thereby creating processes that require less human and capital resources (Bamford and Forrester, 2010). At Amazon, the implementation of lean management was undertaken at its fulfilment centers through automation. As a result, the complex tasks were reserved for humans and machines acted as a support system. This allowed the company to produce defect-free packaging of products only automating the repetitive steps of the process. It also implemented Kaizen to maximize productivity and quality of its services (Onetto, 2014). Amazon has embraced Six Sigma approach in its operations and processes to ensure the quality of its service s through reduction of errors. As a part of its Six sigma initiative, it uses process mapping that indicates different process of the company with the help of flow charts and helps to identify inefficiencies the operations and processes. This further helps in achieving enhanced customer satisfaction before and after the consumption of services (Crosson and Needles, 2011). Further, Amazon.com uses an enterprise resource planning system that not only supports its operations but also its financial and management activities. The ERP uses data from multiple resources that allows the company to gain knowledge of different activities and operations like inventory management, supply chain, and others carried out at the company for continuous improvement throughout the organisation (Crosson and Needles, 2011). Though these operational management principles are largely responsible for Amazons success, the company also faced challenges in their implementation and creation of highly complex sof twares to support the lean, six-sigma and kaizen processes. The companys engineers still face problems in integrating numerous performance indicators in their systems that consumes time, efforts and other resources. Nonetheless, the combination of technology, data analytics, operations management principles and ERP contributed in increasing the companys speed of service, cost reduction and vast market offering that led to creation of competitive advantage in terms of fast deliverables, low value pricing and vast range of offering. Good Process Design: Important Factors For smooth running of an organisation, the importance of good process design cannot be undermined. A good process design reflects process objectives and ensures the achievement of organisational objectives with the help of processes. It is characterised by attributes like quality, speed, dependability, flexibility and cost. A process possessing these attributes is highly optimized process as it entails low processing cost, low resource costs, low working capital costs, on-time services, short customer waiting, less disruptions and ability to cope with unexpected changes (Slack, 2008). At Amazon, the strong logistics and supply chain processes are the major determinants of customer experience. The mix of automation and human resources in its processes ensure error-free services. On the retail front, the site design, functionality, personalisation and purchase ecosystem offer leading-class speed and ease of purchasing. Further, the company generates user engagement by enabling them to track their delivery and allowing them to decide in the delivery date, time and payment option. All these processes add up to create customer experience and outcomes that are valuable. Emotional Process Mapping and Customer Experience Map An important aspect of designing good process is mapping the process that are required to be completed in the organisation to deliver the final good to the customer. It also helps to ensure that activities that make a particular process are properly understood and managed to deliver appropriate services to its customers (Accounts Commission, 2000). Amazons process map is given as follows: However, over the years, the concept of process mapping has evolved to include emotions thereby providing them with a customer perspective. As such, customer experience maps and emotional process mapping has emerged as key components of operations management. Customer experience mapping holds critical importance for Amazon as it is instrumental in determining the organisations success. Customer experience map represents an illustration defining the steps that a customer goes through while engaging with an organisation. With increase in touchpoints between the customer and the organisation, the importance and need to map customer experience increases (Richardson, 2010). Amazon uses its intimate knowledge of customer touchpoints to create a significant and long-lasting impact on its customers. It effectively utilizes its online retail stores to interact with its customers starting from selection of product to making the purchase transaction. Its foremost touchpoint, its website uses its layout, algorithms and text to communicate knowledgeably with its customers (KPMG nunwood, 2015). As a part of its customer experience mapping, Amazon uses proactive personalization that uses information gathered from past experiences and current database to customize shopping experiences (Edelman and Singer, 20). While, it is only the first step in the process, the next step is to use the data and analyse customer behaviour for next interaction. This allows Amazon to influence their experiences and lead them to the path of loyalty loop. The next touchpoint identified by Amazon is customers address. Any default in delivery process or product may cause anger and frustration while an error-free timely delivery may trigger satisfaction and loyalty. Thus, Amazon aims in making quick delivery with control over time and date (KPMG nunwood, 2015). This customization of shopping experience not only leaves their customers satisfied but also communicates their importance and acknowledges their other important engagements in personal life. The same is true for making returns and refunds of the products. Thus, Amazons ability to customize, humanize and meeting customer expectations through tools like process mapping and customer experience mapping is the key that is making the brand most valuable. Role of Performance Measurement and Improvement Once organisational process and objectives are set and products or services are delivered, it becomes necessary to measure the performance of those processes, objectives and offerings to ensure the quality. The continuously changing business environment and growing competition has mandated a need for measurement system to remain competitive in market (Epstein, 2004). Amazon, being online retailer lacks the ability to personally interact with its customers. However, the company has adopted numerous measures to measure their customer experiences. It allows customers to rate their experiences and instituted internal mechanism to monitor third-party merchants. For example, third-party has to use company provided e-mails to communicate with their customers, which allows them to monitor conversations and identify the issues. Further, Amazon uses metrics like frequency of customer complains, order cancellations by merchants, site traffic, repeated purchases, customer feedback and others (Gr een, 2009). This helps Amazon to improve its services and provide good customer experience even through outside merchants. However, with a choice of tools and performance measurement indicators, organisations may face many issues. Along with choice of appropriate indicators or tools, organisations may lack focus. Thus, companies need to tailor their measurement approach to suit their requirements and ensure that their measures are properly recorded, analysed and provide insights to both senior and middle level managers. Conclusion It is clear that Amazon.com is a highly customer-centric organisation that emphasizes on customer experiences as its critical success factors. As a result, it is continuously leveraging its operations through use of lean, six-sigma and other principles to create highest value for its customers. Further, it is also using its internally generated data base and performance measures to provide lowest price, high convenience and unique personalization thereby creating value experiences that lead to loyal customer base and high revenue growth. Reference Accounts Commission (2000) The map to success: using process mapping to improve performance. Scotland: Audit Scotland. Agus, A. and Shukri Hajinoor, M. (2012) Lean production supply chain management as driver towards enhancing product quality and business performance: Case study of manufacturing companies in Malaysia. International Journal of Quality Reliability Management, 29(1), pp.92-121. Bamford, D. And Forrester, P. (2010) Essential Guide to Operations Management Concepts and Case Notes. NY: John Wiley and Sons. Bixby, C. (2015) Amazon: Making History, Technology and Operations Management: Harvard Business School. [Online]. Available at: https://rctom.hbs.org/submission/amazon-making-history/ (Accessed: April 17, 2017). Crosson, S. and Needles, B. (2011) Managerial Accounting, 9th ed. OH: South-Western. Edelman, D. And Singer, M. (2015) Competing on Customer Journey, Harvard Business Review. [Online]. Available at: https://hbr.org/2015/11/competing-on-customer-journeys (Accessed: April 17, 2017). Epstein, M. (2004) Start to measure your E-commerce success, Working Knowledge: Harvard Business School. [Online]. Available at: https://hbswk.hbs.edu/item/start-to-measure-your-e-commerce-success (Accessed: April 17, 2017). Green, H. (2009) How Amazon aims to keep you clicking, Bloomberg. [Online]. Available at: https://www.bloomberg.com/news/articles/2009-02-18/how-amazon-aims-to-keep-you-clicking (Accessed: April 17, 2017). Gunasekaran, A. And Ngai, E. (2012) The Future of operations management: an outlook and analysis, International Journal of Production Economics, 135(2), pp.687-701. KPMG nunwood (2015) How customer experience mapping keeps Amazon in the UK CEE top 10. [Online]. Available at: https://www.nunwood.com/customer-experience-mapping-keeps-amazon-uk-cee-top-10/ (Accessed: April 12, 2017). Morning Star (2017) Amazon.com, Inc. [Online]. Available at: https://financials.morningstar.com/company-profile/c.action?t=AMZN (Accessed: April 12, 2017). Onetto, M. (2014) When Toyota met e-commerce: Lean at Amazon, McKinsey Quarterly. [Online]. Available at: https://www.mckinsey.com/business-functions/operations/our-insights/when-toyota-met-e-commerce-lean-at-amazon (Accessed: April 17, 2017). Power, B. (2010) When is Process Improvement Strategically Important?, Harvard Business Review. [Online]. Available at: https://hbr.org/2010/10/i-admit-im-a-process (Accessed: April 12, 2017). Richardson, A. (2010) Using customer journey maps to improve customer experience.Harvard Business Review,15(1). Slack, N. (2008) Operations and Process Management: principles and practices for strategic impact. London: Prentice Hall. Slack, N., Brandon-Jones, A. And Johnston, R. (2013) Operations Management, 7th ed. London: Pearson Education. Vault (2017) Amazon.com, Inc.: Overview. [Online]. Available at: https://www.vault.com/company-profiles/retail/amazoncom,-inc/company-overview.aspx (Accessed: April 12, 2017). Wohlsen, M. (2015) A Rare Peek Inside Amazons Massive Wish-Fulfilling Machine, Wired [Online]. 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Resource Management In Developing Countries -Myassignmenthelp.Com

Question: Discuss About The Resource Management In Developing Countries? Answer: Introduction Cascio (2018) stated that management of people within an organization is an important aspect of human resource management. Staffing, employee compensation and benefits provided to them along with designing of the work are also important characteristics of human resource management. Alfes et al. (2013) also depicted that the role of an HR advisor is to assess the recruitment and selection strategies, negotiating terms and conditions, providing advice reacted to employment and HR Information System data and advice on staff development. The HR advisor also evaluates the strategies through which better productivity can be attained for obtaining greater profitability. In this business report, the news story will be described followed by identification of human resource issue in the given case study. The service organization taken in this report is Chicken Treat,' which is a barbecue chicken fast food restaurant and need to expand their business and services 24X7 and fastens their service process. Thus, the identified issues from the news report will be linked with this organization to prepare the report. This report will also comprise of the overall conclusion based on the entire discussion along with the recommendations for improving the raised adversity. Description of News Story This given news report highlighted the concept of job sharing that is the recruitment of two employees on a part-time basis in order to complete the work of a single employee in half payment. In London, the United Kingdom, two leaders Caroline Lucas and Jonathan Bartley worked by utilizing the concept of job sharing and also save much time for performing other roles. This report also highlights the situation of Australia, where it is found that about 70% of the Australian employees liked the job sharing notion (HRM online, 2018). The organization that is taken into consideration in this news report is Gemini3 and the CEO and co-founder also stated that there their company never run out of people, who have the desire to share their job (HRM online, 2018). The problem that is highlighted in this report is job sharing can be applied to all kind of job designation but proper re-designing is required; otherwise, the entire system may fall. It is also found from the report that job sharing can leverage the talent of some employee, who shares their job (HRM online, 2018). The concept of job sharing is mostly preferred by women employees as 640 out of 3200 employees in Gemini3 works part-time and is happy with this new strategy (HRM online, 2018). Another problem that is highlighted through this report is that in job sharing complementary partner may not possess similar working approach. Thus, the communication gap between these pairs can result in poor coordination and may hamper the overall work progression (HRM online, 2018). Lastly, the report also concludes that job sharing is effective when it is shared for higher designation job and is not suitable for the low-end job. Identification of Human Resource Issues Thus, the identified issues are to re-design the job role and communication gap in low-end employees, who intends to opt for sharing job positions. Cascio (2018) stated that in order to overcome the issues, the organization requires immense research in the existing job process and the benefits that can be obtained from job sharing. Re-designing the operational functionalities The model that is applicable in this case is business process re-engineering that comprised of four steps- identify the process, review the processs effectiveness, develop prototype and testing and implementation of the newly developed process (Baden-Fuller Haefliger, 2013). Process identification The current process of Chicken Treat is to fulfill the demand of customers within the restaurant as well as to those people, who have placed a home delivery. Presently, the issue is no to serve the service after a certain distance as employees hired for delivering the order takes more time to reach the customers destination. Even in restaurants, one employee cannot perform well in fulfilling all the customers demands. This raised the adversity of less attainment of profitability. Thus, Gelbmann and Hammerl (2015) stated that for a fast food industry, the re-designing process should be implemented for quality function development and total quality management. Analyzing the exiting process Planing (2015) highlight that this analysis phase should be focused on the customer's requirements, market demands, target performance objectives and current process flow. Chicken Treat thus should emphasize more on the areas, where customer demand for their products is more. Moreover, the survey should be conducted in the new places, so that the concerned organization can target those places and know whether or not there is a demand at night. Designing the prototype Baden-Fuller and Haefliger (2013) depict that there are some important components of the designing phases- re-designing, re-orchestrating and retooling. Planing (2015) also stated that incorporation of automation by utilizing IT is also a part of the design phase. However, in case of Chicken Treat, they should focus on service quality as their operations are related to customers contact 24X7; manage workflow by introducing the concept of job sharing for working day and night time. The company should also use IT for taking orders from customers and tracking the package once it is out for delivery by the recruited staffs at any time of the day. Testing and Implementation Gelbmann and Hammerl (2015) stated that in case of software, an engineer could run the products on a suitable platform to assess whether or not the newly structured software is properly working. However, in case of a service organization like Chicken Treat, it can be tested through training. This training program should assess their performance as not all employees are conformable in sharing the job. This training program is also effective in evaluating the conflict among employees and allows the organization to select the most compatible pairs for job sharing. Improving the communication process The issue highlighted in this aspect is that when two people are doing the same work, improper communication may result in redundant work or not addressing some work altogether. Thus, effective communication should be maintained in order to accomplish the entire operation successfully. Shannon and Weaver communication model McQuail and Windahl (2015) stated that in order to establish a successful communication some aspects need to be focused- sender, encoder, channel to transmit the message and the receiver. This model also highlights that sender sends their messages through a digital device like telephone or recorder in which the message got encoded in binary language so that the machine can understand the language (Shockley-Zalabak, 2014). The message then transferred to the receiver through the decoder, where the sent message is decoded into the original message. However, Baecker (2013) argued that the channel used to transmit the message may have noise present that results in degradation of the original message. In case of Chicken Treat, when two employees, who share the same work, communicate through phone, due to the environment and background noise, the message may get hampers and the receiver might misunderstand the original message. Thus, the organization should use Low Pass Filters for removing the noise through the communication channel. This will allow the organization to establish a smooth communication medium in any time of the day. The sender and the receiver that is the pair of employees for the job sharing should also give feedback so that they can formulate an agreed on a solution to accomplish the entire work together. Conclusion Thus, it can be concluded that there in fast service company like courier services and fast food restaurants, job sharing can improve the productivity of the organization. In this business report, a fast food Australian Restaurant, Chicken Treat is taken into consideration. The organization intends to expand their services to the areas, where people do not get their services. In their outlets also, few full-time employee are not able to attend all the employees during the peak time of the day and at the night time. Thus, this report proposes an idea to incorporate the concept of job sharing where two employee will be recruited for accomplishing the job role of a full time employee in lesser time and greater efficiency. The two issues identified from the given news report is to re-design of the operational functionalities of the existing business process and to establish an effective communication among those pairs, which are associated with a similar job role. The solution suggested for re-designing is to evaluate the existing business process along with the effectiveness of the business outcome. Furthermore, the prototype for business re-modeling is obtained through maintaining service quality, managing workflow and use of IT for the fast accomplishment of the designated task. Moreover, the problem of communication gap can be overcome by developing noise-free communication channel so that the employee pair can share information easily. They should use different communication media to communicate with each other like telephonic conversation and text messages for overcoming the problem of message misunderstanding. Recommendations This meeting should be conducted prior starting of new work that so that each pair of job sharing employees can know the desired work that they have to obtain. This meeting also allows the employees to communicate and share their thoughts with each others formally. Conducting gatherings Meetings are a formal way to make employees work together. However, formal meetings like group dinner, movie outings and office parties allow the employee to develop an effective interpersonal relationship with each other. In this way, they can establish a mutual understanding that can help them to avoid conflict during the working period. Training for utilizing technology In the fast food industry, the organization has to utilize many IT strategies like automated device for taking the online order and tracking the position of the other pair of the shared job. These operations are difficult to perform by employees, who do not have any prior knowledge of using these technologies. Thus, effective training should have to be provided by the officials and experienced experts so that the employee can utilize their assignment job role in lesser time. Offer motivational rewards Every employee follows a different way to motivate themselves. Some employees get motivated from financial rewards; while, some motivated by non-financial rewards. However, offering rewards for a combined effort in job sharing work, the pair of an employee assigned to complete a work, will meet the requirement to obtain the reward especially those employees, who are recruited for night shifts. In this way, the capability of each pair can be identified and they will also be provided with some other job roles or permanent employment based on their performance. Reference Alfes, K., Shantz, A. D., Truss, C., Soane, E. C. (2013). The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation model.The international journal of human resource management,24(2), 330-351. Baden-Fuller, C., Haefliger, S. (2013). Business models and technological innovation.Long range planning,46(6), 419-426. Baecker, D. (2013). Systemic theories of communication.en Cobley, P Schulz, PJ.(eds). Theories and Models of Communication. De Gruyter: Germany, 85-100. Budhwar, P. S., Debrah, Y. A. (Eds.). (2013).Human resource management in developing countries. Routledge. Cascio, W. (2018).Managing human resources. McGraw-Hill Education. Cooren, F. (2015). In medias res: Communication, existence, and materiality.Communication research and practice,1(4), 307-321. Gelbmann, U., Hammerl, B. (2015). Integrative re-use systems as innovative business models for devising sustainable productservice-systems.Journal of Cleaner Production,97, 50-60. HRM online. (2018).Is job sharing right for your company? - HRM online. Retrieved 8 February 2018, from https://www.hrmonline.com.au/workforce-planning/job-sharing-right/ Marchington, M., Wilkinson, A., Donnelly, R., Kynighou, A. (2016).Human resource management at work. Kogan Page Publishers. McQuail, D., Windahl, S. (2015).Communication models for the study of mass communications. Routledge. Planing, P. (2015). Business model innovation in a circular economy reasons for non-acceptance of circular business models.Open journal of business model innovation,1, 11. Renwick, D. W., Redman, T., Maguire, S. (2013). Green human resource management: A review and research agenda.International Journal of Management Reviews,15(1), 1-14. Shockley-Zalabak, P. (2014).Fundamentals of organizational communication. Pearson. Sparrow, P., Brewster, C., Chung, C. (2016).Globalizing human resource management. Routledge.